Answer
Sep 26, 2025 - 08:49 AM
Hello,
Our products are typically good for 1–2 years from the date of manufacture. We’re very sorry you received an expired ointment and we’ll be happy to replace it for you.
If you purchased directly from us, we can issue a refund or replacement right away. Please call us at 800-881-3900 or reach out to our chat team for assistance.
If you purchased from a retail store, we kindly ask that you contact the store directly for a replacement or refund.
